PaySimply operates under a user fee-based model where we apply a fee on top of the principal payment amount. Your organization will never be charged a fee for our service. The convenience fee is shared across the entire value chain to collect, verify, remit and document the processing of a single payment. We understand some methods might be more costly than others, that is why there are many, to give you choice. We make these fees clear and transparent to your users on our home page and at several points in the payment transaction process:
Credit card 2.5%
Interac eTransfer 1.0%
In-person cash/debit card at Canada Post $3.95 ($1-$1,000 payment amounts), $5.95 ($1,000.01-$2,000), $7.95 ($2,000.01-$3,000
We would send you a customized, direct web link (e.g., paysimply.ca/pay/<your organization's name>) that you would then promote in your communication vehicles to your users (e.g., payment options web page, mailed bills, or tax assessments etc.). Upon clicking this direct link, a user looking to make a payment to your organization would be redirected to your organization’s Account Details page on PaySimply.ca and then input the information required (i.e., email address and account/roll number) to make their payment to you using any of our convenient payment methods.
Once we receive the funds from the payment made, we deposit these funds in your organization’s existing bank account where you currently receive online bank payments. Depending on the method of payment used, the maximum processing time is 3 business days from the date of payment made by your resident to the funding of your account.
We prompt your users to include their account name and account number (e.g., roll number) when completing a PaySimply transaction and pass that information along to you via the existing reporting you receive from your bank for online bill payments (see next FAQ). We include the identical validation criteria in the account number field you stipulated to your bank to help reduce the chance of mis-allocated payments.
Since PaySimply uses the online bill payment service you’ve established with your bank, PaySimply transactions would be indicated in an ‘Other Originators’ report you’d receive from your bank with ‘PAYMENT SOURCE INC.’ identified as the ‘Bank’ from where the payment originated. You would only receive this report if transactions were made through PaySimply to your organization.
We would send you two separate direct links to your organization’s distinct Account Details pages for taxes and bill payments that you would promote to your residents.
All PaySimply users can call our in-house bilingual call center for any questions about their transaction. Our users are always emailed a receipt containing the details of their transaction and our customer service phone number. Since Payment Source is the ‘merchant of record’, we are responsible for the transaction and will work with PaySimply users and your organization to settle any transaction disputes in the rare case they may occur.
PaySimply does not store any payment information and personal information is encrypted for use before eventually being purged to offer your residents the highest level of online security.
Not at all! Our business relationship is with our customers, those making transactions on PaySimply (i.e., your customers or residents). Since your organization and ours have both signed up for a common corporate creditor bill payment service network, PaySimply (actually Payment Source Inc.) is already included in the legal framework in place that contemplates all the banks and financial institutions that are enabled to deposit funds into your account for bill payments.
Some municipalities may have specific by-law language prohibiting them from processing credit card payments for tax payments. However, when promoting a third party service provider like PaySimply, you are not opening up a merchant account with your bank to process credit cards as the 'merchant of record'. You are instead referring your residents to a third party with whom they will have the payment relationship with when paying your municipality.