Let your users pay the way they really want at no cost to you

PaySimply operates under a user fee-based model where we apply a fee on top of the principal payment amount. Your organization will never be charged a fee for our service. The convenience fee is shared across the entire value chain to collect, verify, remit and document the processing of a single payment. We understand some methods might be more costly than others, which is why PaySimply provides several payment options to give your clients the choice to pay the way that makes the most sense for them. We make any fees clear and transparent to your users on our home page and at several points in the payment transaction process:

• Credit card 2.5%
• PayPal 2.5%
• Interac e-Transfer 1.0%
• In-person with cash or debit at Canada Post:

Payment amount	Fee
$1.00 to $1,000.00	$3.95 Fee
$1,000.01 to $2,000.00	$5.95 Fee
$2,000.01 to $3,000.00	$7.95 Fee

We would send you a customized, direct web link (e.g., paysrc.ca/<your organization's name>) that you would then promote in your communication vehicles to your users (e.g., payment options web page, mailed bills, tax assessments etc.). Upon clicking this direct link, a user looking to make a payment to your organization would be redirected to your organization’s Account Details page on PaySimply.ca and then input the information required (i.e., email address and account/roll number) to make their payment to you using any of our convenient payment methods.

Once we receive the funds from the payment made, we deposit these funds in your organization’s existing bank account where you currently receive online bank payments.  Depending on the method of payment used, the maximum processing time is 3 business days from the date of payment made by your client to the funding of your account.

We prompt your users to include their account name and account number (e.g., roll number) when completing a PaySimply transaction and pass that information along to you via the existing reporting you receive from your bank for online bill payments (see next FAQ). We include the identical validation criteria in the account number field you stipulated to your bank to help reduce the chance of mis-allocated payments.

Since PaySimply uses the online bill payment service you’ve established with your bank, PaySimply transactions would be indicated in an ‘Other Originators’ report you’d receive from your bank with ‘PAYMENT SOURCE INC.’ identified as the ‘Bank’ from where the payment originated. You would only receive this report if transactions were made through PaySimply to your organization.

We would send you two separate direct links to your organization’s distinct Account Details pages for all your services that you would promote to your clients.

All PaySimply users can call our in-house bilingual call center for any questions about their transaction. Our users are always emailed a receipt containing the details of their transaction and our customer service phone number. Since Payment Source is the ‘merchant of record’, we are responsible for the transaction and will work with PaySimply users and your organization to settle any transaction disputes in the rare case they may occur.

PaySimply uses industry standard encryption methods for all communications. In addition, data at rest is further encrypted and personal information is masked where appropriate and purged when no longer needed to support payments.

Some municipalities may have specific by-law language prohibiting them from processing credit card payments for tax payments. However, when promoting a third party service provider like PaySimply, you are not opening up a merchant account with your bank to process credit cards as the 'merchant of record'. You are instead referring your users to a third party with whom they will have the payment relationship with when paying your municipality.